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Buyer Protection

When you shop with Calmingpet.co, if the product doesn't arrive or isn't as described, you have the complete buyer rights to get a full/partial refund within 30 days of buying the product from us.

We’ll consider your situation, and if you meet the below eligibility criteria and we believe your situation is appropriate, we’ll refund you if an item:

  • hasn't been delivered ('non-delivery')
  • is materially different from what we described in the listing ('not as described')

The following cases are excluded from Buyer Protection when:

  • the product is damaged upon usage
  • you mistakenly purchase an item or a different kind of item to what you intended
  • buy an item and subsequently decide you do not want it
  • we have already refunded you for the entirety of the purchase price
  • you make false or fraudulent claims

For more details on buyer protection feature, contact our 24/7 customer support team at support@calmingpet.co and we will assist you quickly.