Shipping & Delivery Details
CalmingPet.co offers fast and reliable shipping options to our global customers and promises to deliver each package on time.
Our team stays connected on a day-to-day basis with our trusted shipping partners to make sure the entire shipping process goes smoothly. From the moment you order your calming pet bed until the product reaches your doorstep, our team will assist you through the shipment process to ensure a smooth and successful delivery.
In some cases, there may be unexpected delays beyond our control when it comes to standard deliveries. This may be caused by customs or postal delays. For this reason, our support team promises to keep you updated on any delays beforehand to avoid any unfortunate miscommunication.
Our customers are important to us and we want you to feel like a part of our family, so we always promise to be straightforward and honest with each and every one of the members in our Calming Pet Bed family. It’s what makes us unique and different from the rest. Your satisfaction will always come first!
|Shipping Carrier||Standard International Insured Express Shipping|
& Processing Time
|1-3 Working Days|
Australia, New Zealand)
|3-10 Working Days
(Depends on the location)
|8-16 Working Days
(Depends on the location)
|International Tracking Code||Included|
In the rare case that there are any issues regarding the delivery process of your order, our team will stay in contact with you and keep you updated with the delivery details by email or phone to help you through the process. If your order was not delivered, please contact us to be issued a full refund on your order.
If you are urgently in need of a pet mattress for your canine and placed the order with us already, please contact our customer support team at email@example.com within 24 hours and we will cancel your order immediately. It is our responsibility and mission to ensure that your furry friend remains comfortable with our service too!
📣 (22nd February 2021): We received an update from our shipping carriers in the United Kingdom (FedEx, TNT, YODEL and Royal Mail) that there will be a delay in delivery of some orders fulfilled on or after 10th February 2021. This comes as a result of the continuing uncertainty regarding the new COVID strain regulations and limited airlines to the United Kingdom. Even though your orders may face a minor delay in standard delivery, our logistics team is trying their best to make sure that all orders get delivered in shortest time without fail. Our team sincerely apologise to you for the inconvenience caused by this issue, but we expect your valuable support in this matter. The safety and well-being of our customers and everyone around us always come first. If you have any questions regarding the tracking status of your order with us, please don't hesitate to contact our dedicated 24/7 customer support team at firstname.lastname@example.org.
Note: All working days include Monday-Friday, excluding public holidays. Due to high transit times, it takes 14-28 days for the standard delivery of packages sent to a few cities around the world, especially in the United Arab Emirates. We have been working with over 50+ global shipping carriers including the USPS, Royal Mail, Yodel UK, TNT, Netherlands Postal, Australian Postal, and others since our major production houses are located in Asia. Our company has been dealing with fulfilment centres in the United States and the United Kingdom to reduce the standard delivery time to 2-5 business days. Due to COVID-19 restrictions, some of the orders are fulfilled from the international production house via our trusted shipping carriers.
Please take a look through the commonly asked questions from our worldwide customers here if you have any confusions regarding our product and shipping details.
If you have any other questions in regard to shipping and delivery details, feel free to contact us at email@example.com and we will be happy to assist you immediately.